99bf Privacy Policy

1 Information We Collect

99bf collects user information in various ways. The types of information collected are listed below:

• Directly Provided Information: Your name, mobile number, email address, and date of birth submitted during the registration process.
• Identity Verification Information: Details from your national identity card or other government-issued identity documents where required to ensure secure transactions.
• Financial Information: Transaction details processed through bKash, Nagad, Rocket, or bank transfer for deposits and withdrawals. Full card or wallet numbers are not stored on our servers.
• Technical Information: IP address, browser type, device information, cookies, and session data.
• Usage Information: Which games you played, time spent, betting history, and navigation patterns on the platform.
• Communication Information: Records of your conversations with our support team via live chat or email.

2 Purpose of Data Collection

Collected information is used only for the following legitimate purposes:

• To create, manage, and secure accounts.
• To process deposit and withdrawal transactions and maintain transaction history.
• To prevent fraud, money laundering, and unauthorised access.
• To ensure responsible gaming and monitor user behaviour.
• Customer support — to provide assistance via 24/7 live chat and email.
• To improve platform services and personalise the user experience.
• To comply with applicable laws and regulations.
• To send necessary service updates and account-related notifications.

3 Data Disclosure & Third Parties

In certain limited circumstances, 99bf may share user information with trusted third parties. These cases are described below:

• Payment Processors: Information is shared with bKash, Nagad, Rocket, and approved banks only to the extent necessary to process transactions.
• Technology Service Providers: With providers of server hosting, security, and analytics services, who are bound by strict confidentiality agreements.
• Legal Obligations: To comply with court orders, lawful requests from government authorities, or requirements under applicable law.
• Fraud Prevention: With specialised service providers to detect unauthorised activity or fraudulent behaviour.

Beyond the cases above, information is not shared with any third party without your consent.

4 Data Security Measures

99bf adopts industry-standard technical and administrative measures to protect user information:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology, which prevents data theft.
• Access Controls: Access to personal information is restricted to authorised personnel only.
• Secure Servers: Data is stored on secure servers and regular security audits are conducted.
• Two-Step Verification: If suspicious activity is detected on an account, an additional identity verification process is activated.
• Staff Training: Our staff receive regular training on data protection.

However, transmitting information over the internet is never 100% secure. We strive to ensure maximum protection, but we cannot guarantee complete security.

5 Cookies and Tracking Technologies

99bf uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Essential for the core operation of the platform. Without these cookies, the service does not function properly.
• Functional Cookies: Remember your preferences and settings, such as language preference.
• Analytical Cookies: Collect platform usage statistics to help improve the service.

You can disable cookies from your browser settings, but this may limit some functionality of the platform.

6 Data Retention Period

99bf retains user information only for as long as necessary:

• Active Accounts: All applicable information is retained while the account remains active.
• Closed Accounts: Transaction records may be retained for a specified period after account closure to meet legal obligations.
• Marketing Data: Information used for marketing purposes is deleted as soon as you withdraw your consent.
• Technical Logs: Typically deleted automatically after 90 days.

After the specified period, data is securely deleted or anonymised.

7 User Rights

Every user registered with 99bf has the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If any information we hold about you is inaccurate, you may request a correction.
• Right to Erasure: In certain circumstances you may request deletion of your data, though this may not be fully possible where legal obligations exist.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Data Portability: You may receive your information in a structured, commonly used format.
• Right to Withdraw Consent: You may withdraw consent at any time for any data processing carried out on the basis of consent.

To exercise these rights, email us at [email protected] or contact us via 24/7 live chat.

8 Protection of Minors' Information

99bf strictly prohibits use of the platform by anyone under the age of 21. Only those aged 21 or above may register and use this platform.

If we become aware that information has been collected from a minor, we will immediately close that account and delete the associated data. Providing information on behalf of a minor will be considered a violation of this policy.

9 International Data Transfers

99bf primarily serves users in Bangladesh. In some cases, data may be stored on servers in other countries due to technical requirements. In such cases, we ensure that appropriate data protection measures are in place in the relevant country or with the service provider.

International data transfers are always carried out using SSL encryption and secure contractual arrangements.

10 Responsible Gaming & Data

99bf gives the highest priority to responsible gaming. To this end, information about your gaming behaviour may be analysed in order to:

• Identify possible signs of addiction.
• Provide self-restrictions or account limits.
• Offer information about support resources where needed.

For more details on responsible gaming, visit our Responsible Gaming page.

11 Changes to This Policy

99bf may update this privacy policy from time to time. If any significant changes are made, you will be notified by email or through the platform. Continued use of the platform after changes will be considered as your acceptance of the updated policy.

The latest version of the policy will always be available on this page. The "Last Updated" date indicates where changes have been made compared to the previous version.

12 Response to Privacy Breaches

In the event of any data security breach or intrusion, 99bf will take prompt action:

• Affected users will be notified as quickly as possible.
• The extent and impact of the breach will be assessed.
• Immediate technical steps will be taken to resolve the situation.
• Measures will be strengthened to prevent such incidents in the future.